One Nevada Credit Union

Loans, Checking and Online Banking. Serving Las Vegas and Reno, Nevada.

Knowledge Base

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Top Knowledge Base Results

  1. What is Courtesy Cash?
  2. What is your routing number?
  3. Can I transfer money from my credit union account to an account at another financial institution?
  4. How can I obtain my account number(s)?
  5. How do I change my mailing address on my accounts?

About Us

  1. What is your routing number?
  2. Are there coin counting machines at any of the branches?
  3. How do I send a wire transfer to my Credit Union account?
  4. What is One Nevada Credit Union's mailing address?
  5. Where are your branches located?

Account Services

  1. Can I transfer money from my credit union account to an account at another financial institution?
  2. How can I obtain my account number(s)?
  3. How do I close my accounts?
  4. How do I change my mailing address on my accounts?
  5. How can I set up direct deposit?

ATMs

  1. Where are your ATMs located?
  2. Is there a limit to how much I can deposit at an ATM in cash?
  3. How much cash can be withdrawn from an ATM on a daily basis?
  4. How much does it cost to replace a lost Visa or Debit card?
  5. What is the Allpoint ATM network?

Auto Loans

  1. I applied for a loan online. Can I check the status?
  2. Do you offer skip a payment on auto loans during the holidays?
  3. Can I refinance my car?
  4. What do I need to be approved for an auto loan?
  5. What are my payment options for an auto loan?

Certificates of Deposit (CD)

  1. What is the penalty for an early withdrawal from a Certificate of Deposit?
  2. What is a Certificate of Deposit (CD)?

Checking

  1. How can I order checks?
  2. Can I get a money order or a cashier’s check at a One Nevada Branch?
  3. When will the funds be available on my check deposit?
  4. How do I view my account balance?
  5. Do you offer business accounts?

Collections

  1. My Checking Account is going to be closed. Can we prevent it?
  2. There is a mistake on my credit bureau report. How do I fix it?

Consumer Loans

  1. I applied for a loan online. Can I check the status?
  2. How long does approval take?
  3. Do you offer Home Equity Loans or Home Equity Lines of Credit (HELOC)?
  4. Do you offer payday loans?
  5. When applying for a loan, how much of the process can be done over the phone for a preapproval of a loan?

Courtesy Cash

  1. What is Courtesy Cash?
  2. What is the maximum limit for Courtesy Cash?
  3. How do I Opt-Out of Courtesy Cash?
  4. How do I check how many Rewards Points I have on my CU Rewards Visa?
  5. What happens if I do not consent to the Courtesy Cash service?

Credit Cards

  1. Is there a fee to order a new Visa credit card?
  2. How do I view my account balance?
  3. What number do I call after business hours to report lost or stolen debit or credit cards?
  4. How do I report a VISA Credit Card transaction that I did not authorize and need to dispute?
  5. Can I report my lost or stolen credit card on your website?

Debit Cards

  1. How do I order a new ATM or Debit card?
  2. How do I use Card Control in the mobile app to turn my card on/off or change settings?
  3. What should I do about lost or stolen credit, debit, or ATM cards?
  4. What number do I call after business hours to report lost or stolen debit or credit cards?
  5. Are there currency conversion fees to use my VISA® debit card in a foreign country?

Mobile Banking

  1. Do you offer mobile check deposit?
  2. How do I use Card Control in the mobile app to turn my card on/off or change settings?
  3. Do you have an iPhone or Android app?

Mortgages

  1. Do you offer Home Equity Loans or Home Equity Lines of Credit (HELOC)?
  2. What is mortgage insurance and when is it required?
  3. What is your Rate Lock Policy?
  4. How do I know if it's best to lock in my interest rate or to let it float?
  5. How are mortgage interest rates determined?

One 2Pay®

  1. What is One 2Pay®?
  2. How does One 2Pay® work?
  3. What is the minimum and maximum amount I can send with One 2Pay®?
  4. How much does One 2Pay® cost?
  5. Can I cancel a transfer in One 2Pay®?

Online Services

  1. How do I change my online password?
  2. Is it possible to transfer money from one account number to a different account number?
  3. How do I change my security challenge questions?
  4. How do I use Bill Pay?
  5. How do I know what the status of my Bill Pay payment is?

Savings Accounts

  1. What is the minimum balance required in my savings account to earn interest?
  2. What are your certificate of deposit/CD rates?
  3. What are the fees on my Savings Accounts?
  4. Do you offer more deposit service accounts than a regular savings and checking account?
  5. Do you have special savings programs for my children?

Shared Branching

  1. Can I use One Nevada as a shared outlet?