One Nevada Credit Union

Auto Loans, Mortgages and Personal Financial Solutions. Serving Clark, Nye and Washoe County.

Knowledge Base

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Top Knowledge Base Results

  1. What is your routing number?
  2. What is Overdraft Protection?
  3. Can I transfer money from my credit union account to an account at another financial institution?
  4. How can I order checks?
  5. How can I obtain my account number(s)?

About Us

  1. What is your routing number?
  2. Are there coin counting machines at any of the branches?
  3. What is One Nevada Credit Union's mailing address?
  4. How do I send a wire transfer to my Credit Union account?
  5. Where are your branches located?

Account Services

  1. Can I transfer money from my credit union account to an account at another financial institution?
  2. How can I obtain my account number(s)?
  3. How do I close my accounts?
  4. How do I change my mailing address on my accounts?
  5. How can I set up direct deposit?

ATMs

  1. Is there a limit to how much I can deposit at an ATM in cash?
  2. Where are your ATMs located?
  3. Is there a limit to how much I can deposit at an ATM in checks?
  4. How much cash can be withdrawn from an ATM on a daily basis?
  5. I made a cash deposit at the ATM machine, why is it on hold?

Auto Loans

  1. Do you offer skip a payment on auto loans during the holidays?
  2. I applied for a loan online. Can I check the status?
  3. Can I refinance my car?
  4. What are my payment options for an auto loan?
  5. What do I need to be approved for an auto loan?

Certificates of Deposit (CD)

  1. What is a Certificate of Deposit (CD)?
  2. What is the penalty for an early withdrawal from a Certificate of Deposit?

Checking

  1. How can I order checks?
  2. Can I get a money order or a cashier’s check at a One Nevada Branch?
  3. How do I view my account balance?
  4. How much money do I need to open a checking account?
  5. When will the funds be available on my check deposit?

Collections

  1. My Checking Account is going to be closed. Can we prevent it?
  2. There is a mistake on my credit bureau report. How do I fix it?

Consumer Loans

  1. I applied for a loan online. Can I check the status?
  2. How long does approval take?
  3. Do you offer payday loans?
  4. Do you offer Home Equity Loans or Home Equity Lines of Credit (HELOC)?
  5. When applying for a loan, how much of the process can be done over the phone for a preapproval of a loan?

Credit Cards

  1. How do I view my account balance?
  2. How do I report a VISA Credit Card transaction that I did not authorize and need to dispute?
  3. Is there a fee to order a new Visa credit card?
  4. What number do I call after business hours to report lost or stolen debit or credit cards?
  5. How long does it take to get a replacement VISA® Credit Card if my card is lost or stolen?

Debit Cards

  1. How do I order a new ATM or Debit card?
  2. How do I use Card Control in the mobile app to turn my card on/off or change settings?
  3. How do I change my PIN number on my debit or ATM card?
  4. What number do I call after business hours to report lost or stolen debit or credit cards?
  5. What should I do about lost or stolen credit, debit, or ATM cards?

Mobile Banking

  1. Do you offer mobile check deposit?
  2. How do I use Card Control in the mobile app to turn my card on/off or change settings?
  3. What can I do with the mobile app?
  4. Do you have an iPhone or Android app?
  5. How do I activate my Android app?

Mortgages

  1. What is mortgage insurance and when is it required?
  2. Do you offer Home Equity Loans or Home Equity Lines of Credit (HELOC)?
  3. What is your Rate Lock Policy?
  4. How do I know if it's best to lock in my interest rate or to let it float?
  5. Are there any prepayment penalties charged for these loan programs?

One 2Pay®

  1. What is One 2Pay®?
  2. How does One 2Pay® work?
  3. What is the minimum and maximum amount I can send with One 2Pay®?
  4. How much does One 2Pay® cost?
  5. Can I cancel a transfer in One 2Pay®?

Online Services

  1. How do I change my online password?
  2. Is it possible to transfer money from one account number to a different account number?
  3. How do I use Bill Pay?
  4. How long are my E-statements available online to review?
  5. How do I change my security challenge questions?

Overdraft Protection

  1. What is Overdraft Protection?
  2. What is the maximum limit for Overdraft Protection?
  3. How do I Opt-Out of Overdraft Protection?
  4. What happens if I do not consent to the Overdraft Protection service?
  5. Is there a limit to the number of times I can overdraw my account?

Savings Accounts

  1. What are your certificate of deposit/CD rates?
  2. What is the minimum balance required in my savings account to earn interest?
  3. Do you have special savings programs for my children?
  4. What are the fees on my Savings Accounts?
  5. Do you offer more deposit service accounts than a regular savings and checking account?

Shared Branching

  1. Can I use One Nevada as a shared outlet?