As Nevada moves forward on the road to recovery, rest assured that we’re taking all the necessary precautions both in-branch and online for you to bank with us safely.
One Nevada branches are open and operating normal hours. If you visit us in-person, we’ve taken some extra steps to help protect both you and our employees, including:
- Limiting the number of members allowed in the branch at any given time to support safe social distancing.
- Supplying each branch location with hand sanitizer, disposable masks, and sanitizing wipes for your and our employees’ use. Please note that if you wear a facial mask into our branches, we may occasionally ask you to raise it or remove it temporarily to validate your identity.
- Requiring all employees to wear facemasks when serving you.
- Adding plexiglass sneeze guards to our member interaction areas.
- Requiring employees to sanitize their desks after each member visit.
- Equipping all branches with laser pointers to offer you a no-touch, demonstration option for service encounters at ATMs, with our Mobile App, and more.
- Enhancing our customary in-branch cleaning services with electrostatic disinfection technology.
With our robust Online Banking and Mobile App services, you can bank remotely 24/7/365. To help protect your online banking experiences, we monitor our multi-layered, online security systems around the clock. But we can’t do it alone; we need your help.
Please remain very vigilant of calls, emails, or text messages asking you to provide private information. We will NEVER call and ask you to provide account, password, passcode, PIN, user ID, or other personal info to verify account or transaction info.
From time to time, when you call us, we may ask you to validate personal information to verify your identity. However, that is ONLY when you call us directly. We will NEVER call you and ask you for this information directly.
While we’re at it, please know that government entities such as the Social Security Administration and the IRS will also never contact you by phone and request personal information. They will only contact you by postal mail.
If you do receive a call, email, or text message asking for account or other personally identifiable information, please just hang up. Even If it looks like One Nevada is calling, it’s always safer to call us at 702-457-1000 to verify.