We’re excited to introduce our new One 2Pay^™ Send Money service allowing you to send money to friends and family instantly, even via PayPal and Venmo!

To access the new One 2Pay service, log in to Digital Banking and choose ‘Send Money’ from the main menu. From there, it’s as easy as One-2-Pay.

FAQs

Sending Money
Receiving Money
Canceling Transfers

Click below to see how quick and easy it is to make a One 2Pay transfer.

Once you use the new One 2Pay, we’d love to hear your feedback so we can continue to optimize system performance. 

Sending Money

What are my Send Money limits?
You can send a minimum of $5 up to the maximum amount shown in your personalized POS limits or $2,500 daily, whichever is less.

I want to send money, but I don’t see my account/card. Where is it?

• If you only have one active One Nevada debit card, there’s no need to choose your card as the system will default to that card.
• If your card was newly issued, you’ll see it as a transfer source the next business day.
• If you have not used your One Nevada debit card in the past 90 days, that card is not eligible for use with One 2Pay.

I sent money to another One Nevada member, but they didn’t receive it in their One Nevada account. Where did it go?

• If your Recipient’s email or phone number is associated with multiple One Nevada accounts, the transfer defaults to the first account it locates. Your Recipient will receive an email indicating the amount of the transfer and the last four digits of the account it was posted to. Future enhancements will allow you to send money to a specific account.
• If we cannot locate your Recipient’s account, they may receive an email or text message link to retrieve their funds.

I sent money, but it didn’t come out of my One Nevada account. Why not?
Either your debit card is not activated or it’s turned off within our Card Controls service. Please ensure your card is activated and that it is turned on within Card Controls and then try your transfer again. Hint: If it’s turned off within Card Controls, you should receive a Card Controls denial alert text message.

I sent money and the funds debited and then immediately credited my account. Why?
It’s likely that your Recipient’s card is not activated or they turned it off using our Card Controls service. Please ask them to activate their card or ensure their card is turned on in Card Controls and then try to send our Recipient money again.

I sent money to my Recipient cell phone number, but my Recipient never received the text message.

• If your recipient is a One Nevada member, they will not receive a text message. We’ll deposit the funds to their One Nevada account instantly.
• When sending funds to a cell phone number not associated with a One Nevada account, you must choose the ‘Send Message’ button at the bottom of the screen to launch the text messaging application on your device. This will deliver the text message from your phone number.

Why can’t I send money via text message from my desktop browser?
If you’re using a MS Windows-based, desktop browser, you can only send funds via email. Text messaging is available within our Mobile App.

Why do I get a message that I am ineligible to use One 2Pay?

• For new One Nevada account holders or newly-issued One Nevada debit card holders, you’ll be able to use One 2Pay the next business day after you open your account or receive your new debit card.
• At this time, Minor, Business or Trust accounts are not eligible to use One 2Pay.

Receiving Money

Why can’t my Recipient pick up the funds I sent them?
Your Recipient has two days to open their email or tap their text message before the transfer expires. Once your Recipient opens the email or taps the text message link, they have five days to choose how to receive your funds before the transfer expires. If the transfer expires, we’ll redeposit the funds to your account automatically.

My email address or cell phone number is associated with multiple One Nevada accounts. How do I set my default account to receive funds?
From your desired One Nevada account, navigate to the ‘Send Money’ settings (gear icon). Select your email or cell phone number and then choose your desired account/debit card to set your default.

I want to change the email address/cell phone number associated with my One Nevada account, but my email address/cell phone is not listed in the Send Money settings. How do I change it?
Navigate to the Digital Banking settings and update your email address and/or cell (mobile) phone number. Please allow one business day for your information to update before using One 2Pay.

I sent money to an email/cell phone number associated with a One Nevada account. Why did my Recipient receive an email/SMS to retrieve the funds?

• If your Recipient’s account is newly opened, they’ll be able to receive money instantly on the next business day after account opening.
• Minor, business, or trust accounts are not eligible to use One 2Pay. Recipients with these accounts will receive an email or text message to choose how to retrieve their funds.
  

Cancelling Transfers

Can I cancel a transfer?
If the funds you sent are in a “Sent” status (outgoing transfer with the clock icon), you can cancel the transfer before your Recipient retrieves it. To cancel a transfer, navigate to your ‘Send Money’ transaction history (the hamburger menu on the top right) and select the transfer that you wish to cancel.

Why can’t I cancel a transfer?

• If your Recipient is a fellow One Nevada member with an email address or cell phone number on file, we transfer those funds instantly and you cannot cancel them.
• If your Recipient has an email address or cell phone not attached to a One Nevada account and your Recipient has already selected how to receive their funds, then you cannot cancel the transfer.